Privacy Policy

Last updated: 2026-06-11

Sondelle ("we", "us", "our") operates this store and website in order to provide you, the customer, with a curated shopping experience (the "Services"). Sondelle is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. By using the Services, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

Depending on how you interact with the Services, we may collect:

• Contact details such as your name, billing address, shipping address, phone number, and email address.

• Financial information such as payment card numbers, payment confirmation, and other payment details.

• Account information such as your username, password, and preferences.

• Transaction information such as items you view, add to your cart, or purchase, and your order history.

• Communications you send us, for example when contacting customer support.

• Device and usage information such as your IP address, browser, device identifiers, and how you interact with the Services.

How We Collect Personal Information

We collect personal information directly from you, automatically through the Services (including via cookies and similar technologies), from service providers who act on our behalf, and from our partners or other third parties.

How We Use Your Personal Information

We use your personal information to:

• Provide and improve the Services, process payments, fulfill orders, manage your account, arrange shipping, handle returns and exchanges, and enable reviews.

• Send marketing and promotional communications (you can opt out at any time).

• Authenticate accounts, provide a secure shopping experience, and detect or prevent fraud.

• Provide customer support and communicate with you.

• Comply with applicable law and respond to valid legal requests.

How We Disclose Personal Information

We may disclose your personal information to Shopify and other vendors who perform services on our behalf (such as payment processing, fulfillment, analytics, and customer support); to business and marketing partners; when you direct or consent to disclosure; with our affiliates; and in connection with a business transaction or to comply with legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Links

The Services may link to websites operated by third parties. We are not responsible for the privacy or security practices of those sites and encourage you to review their policies before providing any information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

We use reasonable, industry-standard measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee "perfect security." We recommend you do not use unsecure channels to send us sensitive information. We retain your personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, or correct your personal information, to receive a copy of it (portability), and to opt out of the sale or sharing of your personal information for targeted advertising. You may also manage your marketing preferences by using the unsubscribe link in our emails. If you reside in the UK or EEA, you may also have the right to object to or restrict processing and to withdraw consent. To exercise any of these rights, contact us using the details below.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised policy on this page and update the "Last updated" date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at ryanbest050608@gmail.com, or by mail at: Sondelle, 317-C64, 3F, Building D, 158 Harmony-ro, Yeonsu-gu, Incheon, Republic of Korea.